Privacy Policy

Last updated: 22 August 2026

Richie’s Random Relics is an independent antiques and decorative interiors business operated by Richie Roberts.

This Privacy Policy explains how personal information is collected, used, stored and protected when you visit or make a purchase from this website.

1. Who we are

Richie’s Random Relics is operated by Richie Roberts.

Business Address:
2 Four Crosses
Gaerwen
Anglesey
LL60 6DA

Telephone: 07814 035085
Email: richiesrandomrelics@gmail.com

For the purposes of UK data protection law, Richie Roberts is the data controller for personal information collected through this website.

2. Information we collect

We may collect personal information when you:

  • place an order

  • create an account

  • make an offer on an item

  • join or use Richie’s Rewards Programme

  • contact us through the website or live chat

  • communicate with us by email or telephone

  • browse and use the website

The information collected may include:

  • your name

  • billing and delivery address

  • email address

  • telephone number

  • account details

  • order and transaction history

  • products purchased or viewed

  • offers submitted through the Make an Offer facility

  • loyalty points, rewards and account activity

  • correspondence and live chat messages

  • technical information such as IP address, browser type and device information

  • cookie and consent preferences

3. How we use your information

We use personal information where necessary to operate the website and provide our services, including to:

  • process and fulfil orders

  • arrange delivery

  • take and administer payments

  • communicate with you about an order

  • administer customer accounts

  • manage offers submitted through the website

  • operate Richie’s Rewards Programme

  • provide customer support

  • respond to enquiries and live chat messages

  • prevent fraud and maintain website security

  • maintain business, accounting and tax records

  • improve the operation and usability of the website

  • comply with legal and regulatory requirements

We only use personal information where we have a lawful basis to do so, including where it is necessary to perform a contract with you, comply with a legal obligation, pursue legitimate business interests or where you have provided consent.

4. Payments

Payments made through this website are processed securely using Stripe.

Payment card details are handled by Stripe and are not stored directly by Richie’s Random Relics.

Stripe may process personal and payment information in accordance with its own privacy practices.

We may receive information from Stripe confirming whether a payment has been successful, refunded, disputed or otherwise requires attention.

5. WooCommerce and customer accounts

The website uses WooCommerce to operate the online shop.

When you place an order or create an account, information including your name, contact details, billing and delivery details and order history may be stored within the website.

Customer accounts allow you to access information such as previous orders and, where applicable, your Richie’s Rewards information.

6. Richie’s Rewards Programme

Customers participating in Richie’s Rewards Programme may have information stored relating to:

  • points earned

  • points redeemed

  • rewards achieved

  • order activity connected with points

  • loyalty programme account information

This information is used solely for administering the Rewards Programme and providing the benefits associated with it.

7. Make an Offer

Where the Make an Offer feature is used, we may collect information including your:

  • name

  • email address

  • offer amount

  • product concerned

  • messages or other information submitted with the offer

This information is used to review, respond to and administer your offer.

8. Live chat

The website uses tawk.to to provide live chat functionality.

If you use the chat service, information you enter into the chat, together with certain technical information relating to your visit, may be processed by tawk.to for the purpose of providing the service.

Please avoid providing unnecessary sensitive personal information through live chat.

9. Cookies

The website uses cookies and similar technologies for purposes such as:

  • enabling essential website functionality

  • maintaining shopping cart and account sessions

  • remembering preferences

  • providing website security

  • recording cookie consent choices

Where non-essential cookies are used, they will only be activated where required after you have provided consent through the website’s cookie consent system.

More information is available in our Cookie Policy.

10. Who we share information with

Personal information may be shared with trusted service providers where necessary to operate the business and fulfil your order.

These may include:

  • Stripe for payment processing

  • hosting and website service providers

  • WooCommerce and associated website services

  • tawk.to for live chat

  • delivery and postal providers

  • professional advisers such as accountants where required

  • government bodies, regulators or law enforcement authorities where legally required

We only share the information reasonably necessary for the relevant purpose.

We do not sell your personal information.

11. Delivery providers

Where an order requires delivery, the information necessary to complete that delivery may be passed to the relevant courier, postal service or delivery provider.

This may include your:

  • name

  • delivery address

  • telephone number

  • email address

The delivery provider may use this information to arrange or provide delivery updates.

12. How long we keep your information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

Order and transaction records may be retained for a number of years where required for accounting, taxation, legal or regulatory purposes.

Customer account information may be retained while an account remains active.

Enquiries and correspondence may be retained where necessary to provide customer service or maintain appropriate business records.

Information that is no longer required will be deleted or anonymised where appropriate.

13. How we protect your information

Reasonable technical and organisational measures are used to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

The website uses secure HTTPS encryption, and payment card information is processed by Stripe rather than being stored directly on this website.

No internet-based system can be guaranteed to be completely secure, but appropriate measures are taken to reduce risk.

14. Your data protection rights

Under UK data protection law, you may have rights including the right to:

  • request access to personal information held about you

  • request correction of inaccurate information

  • request deletion of personal information in certain circumstances

  • request restriction of processing

  • object to certain uses of your personal information

  • request transfer of certain information

  • withdraw consent where processing relies on consent

Some rights are subject to legal limitations and may not apply in every circumstance.

To exercise any of these rights, contact:

richiesrandomrelics@gmail.com

15. Complaints

If you have concerns about how your personal information has been handled, please contact us first so that we can try to resolve the issue.

You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK regulator responsible for data protection.

16. Third-party websites

This website may contain links to third-party websites.

Richie’s Random Relics is not responsible for the privacy practices or content of external websites. You should review the privacy information provided by those websites before supplying personal information.

17. Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, legal requirements or business practices.

The latest version will always be published on this page.

18. Contact

If you have any questions about this Privacy Policy or the way your personal information is handled, please contact:

Richie Roberts
Richie’s Random Relics
2 Four Crosses
Gaerwen
Anglesey
LL60 6DA

Telephone: 07814 035085
Email: richiesrandomrelics@gmail.com